FAQ

Below are recommended time frames, however all cake orders are subject to business availability.

Standard phone orders: 72-hours in advance in order to get your preference of cake batter, icing and any decoration listed on our web (We may be able to accommodate orders within that time frame, but options, quantities and location may be limited)

Web orders: 72-hour advance notice

Custom Design Cakes (Defined as anything NOT listed on our website): 7-14 days notice

Custom Shape, 3D and Tiered Cakes: 14-30 days notice

Weekends, holidays and seasons all vary our capability to accommodate orders, so when in doubt, order early!

Payment options vary by order type with payment guidelines below:

All online orders require payment at the time of ordering

All standard phone orders must be paid for 72 hours from your pickup date

All custom orders require a 50% deposit during placement and payment in full 10 days prior to your pickup date

We understand that things happen quickly! You can call the bakery at 412.835.6658 or stop into the Cake Place at the Bethel Park location to make changes to your order. Changes and cancellations may not be accepted at our North Strabane location. We ask for a 48 hours’ notice on any change or cancellation of your order, as our production team reviews and begins their prep within that time frame. There is no exception to this requirement.

Unfortunately, we are not able to hold our store front items for day before or same day orders; everything is first come, first serve.

We have decorated and undecorated cakes available in our stores that we can write an inscription on top. Stop in today to see our wide selection and ask our knowledgeable team members to assist you.

Yes! We can scan a picture or logo on any size cake for an additional charge. Pictures can be dropped off at our Bethel Park location or emailed to info@bethelbakery.com. We do not accept any photos that are copyrighted. We do not recommend using any black/white photos, as they fade and turn color within hours of placing on our cakes. If you have question about an image that you would like to place on your cake, please call the bakery.

We offer tinted batters and tinted filling to make this occasion special for you. We require our minimum 72-hour notice to place your order but will accept a call back with the gender color with a 24-hour notice of the order pickup date. We can be contacted by a third party with that information as long as they know the name/order number.

We are sorry for your loss and always do our very best to make special accommodations for you and your family in your time of grieving. Call us to see how we can best assist you quickly.

Certainly! We do offer custom decorating to make your vision become a reality. Prices will vary based on requested design. We ask for a minimum of 7-14 days’ notice and that you fill out a custom cake form which is found under the Contact Us section. Custom designs are limited based on a number of factors, such as total volume booked, holiday seasons and appointment availability. Please book early to ensure your vision can come to life!

We try our best to carry a large variety of baked goods for you, however some products only make sense for us seasonally. Certain breads, coffeecakes and cakes are tradition to carry around the holidays and we want to have those for you, but cannot commit to those all year long. Follow us on social media (Facebook, Instagram) and sign up for our email list to ensure you have the latest information on when new/returning product will arrive. Specialty items, such as our cream pies, are only offered during major holidays (Easter, Thanksgiving & Christmas). Our signature angel food cake is only available from Memorial Day through Labor day.

Yes! All our round cakes are filled with our French Buttercream and we do offer chocolate and fruit fillings as well. Our sheet cakes do not have a filling but one can be added for an additional charge.

We offer deliveries to businesses and venues. Residential deliveries are usually not accepted. Please call the store for availability.

Unfortunately, we do not offer shipping.

Yes, when picking up an order we ask for either the order number or the last name that the order was placed under.

Our baked goods are made in our main facility in Bethel Park and are baked/packaged in the same areas. Although nuts are not in every recipe, trace amounts of tree nuts/peanuts remain on our equipment. We can never guarantee the absence of nuts. We highly recommend that if you have an airborne allergy or are unsure about your limits to refrain from eating our products (even though we wish your could try them).

Our “Made without Gluten” line is currently in progress and we are working on expanding options. While we are not a gluten free facility and cannot guarantee the absence of gluten, we make products that are made without gluten ingredients. Check out our Made without Gluten section online for available options!

We do offer Vegan Chocolate Chip Cookies. 

Unfortunately, we do not offer any sugar-free items at this time.